Local review copy, September 16, 2026. Pricing-language corrections await owner review. The previously effective version is identified below; remedies and stored acceptances are unchanged.
Version 1.0. Effective August 24, 2026.
Unspent credits are refundable within 7 days of purchase. Once a credit is spent, that use is permanent and the credit is not refundable.
A credit is spent at the moment it does its work:
Creating Product Files, building labels, and running summary label scans are free and unmetered. Detailed findings and the rest of the paid label workflow require that label's one-time unlock.
A note on demo labels. Signed-in sample labels show full results without spending anything. Editing a demo label makes it your own label; its detailed workflow then requires a label credit unless that label was already entitled. If you want to keep the demo as a reference, work from a copy.
The public worked example can be viewed without an account. Account samples and customer labels require sign-in and remain scoped to their owning account.
| Situation | Refundable |
|---|---|
| Unspent credits, within 7 days of purchase | Yes |
| Unspent credits, after 7 days | No |
| Spent credits | No |
| A pack where some credits are spent and some are not | The unspent ones, within 7 days |
| Unspent credits when your account is terminated | Yes, within 14 business days of termination, regardless of the 7-day window. The one exception is termination for your material breach of the Terms or this Acceptable Use Policy, where we may decline. |
We will refund outside the rule above where the fault is ours:
Please contact support and describe what happened. We will review the issue and explain the applicable refund or remedy.
Separate from the rule above, and narrower than it may sound. This is a compliance-error remedy, not a cash refund. Read every condition before assuming it applies.
What it covers. A federal or state check, specifically not a retailer program check, reported your label as passing when that PASS was factually wrong, and a retailer's compliance review rejected your label, or a retailer or marketplace removed your product, citing that same requirement.
What it does not cover:
What you must prove, both parts, documented. We investigate every claim against our own records before granting the remedy. Please provide supporting records for both parts below so we can verify your request.
If either part is missing, inconsistent, or does not match our records, the claim is denied. We may ask for the original label file or product photo to resolve a discrepancy.
Remedy, only once we independently confirm the error. "Confirmed" means we re-evaluate the check against the label text on file and reach the same wrong result the customer is reporting, or otherwise establish the error directly against the primary source the check cites. It is not a judgment call and it is not owed on a disputed or arguable reading. Once confirmed: 3 check credits and 2 label credits, credited to your account. Not a cash refund, and not calculated from what you originally spent. For the purpose of the liability cap in the Terms, Section 10, this remedy is valued at its posted list price at the smallest pack size at the time of the claim (at the September 14, 2026 list prices, $126.50: 2 label credits at $49 each, priced from the entry bundle, plus 3 check credits at $9.50 each, priced from the smallest check pack). It does not cover lost inventory, reprinting, recall costs, or any other consequence of the rejection; those stay excluded under the Terms, Section 10.
How to claim it. Send us the rejection or removal notice within 90 days of its date. We confirm against our records, as described above, and credit your account within 14 business days of confirming a genuine error.
If your claim above is confirmed, or if you simply want help responding to a rejection regardless of whose error caused it, our Retailer Rejection tool prepares an editable draft matching covered objections to relevant findings and supported fixes. Review unmatched objections and confirm the documents needed before you submit your response to the retailer.
What we do not do: contact or negotiate with the retailer or agency on your behalf. We prepare what you submit; you remain the party in that relationship, and the determination that your response resolves their objection is theirs to make, not ours. If you want us to represent you directly to a retailer, that is a different service than anything in this policy, and it is not something we currently offer.
Email support@cpgshield.com from the address on the account, with the approximate date of purchase and the pack you bought. We will confirm receipt and tell you the outcome.
Refunds are returned through Stripe to the original payment method. Timing after we issue is your bank's, not ours.
Credit packs are one-time purchases and create no recurring charge. A small number of accounts opened before July 25, 2026 hold a legacy Pro subscription from a plan we no longer sell; those can be cancelled at any time, self-serve, from Settings. Cancelling keeps your access through the end of the period you already paid for, and there is no cancellation fee.
Prices can change. A change never affects credits you have already bought: your price is fixed at the time of purchase, and credits do not expire.
This policy covers money. Except for the narrow remedy above, it does not create any warranty about screening results. What the Service does and does not check is set out in the Terms and in the "What CPGShield does not check" section published in the product.
CPGShield LLC, c/o Northwest Registered Agent Service Inc, 30 N Gould St, Ste N, Sheridan, WY 82801, USA support@cpgshield.com